4bangerjp.com
General Forums => The Mess Hall => Topic started by: Jeffy on December 20, 2011, 04:21:28 PM
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Well, I placed an order with Jeepair.com back on Oct 6th. I noticed they got teh order wrong on the 19th and contacted them. Took a while emailing them back and forth but I got it fixed. What a PITA it is to get them to build the kit with an OEM compressor. In any case, the guy Doug said they were back-ordered a week but would get it out ASAP.
ASAP must mean different things in Florida. I contacted them again on Nov 17th and he said they were getting caught up and it would be shipped out Friday.
I guess since he didn't say which Friday, it could be any Friday he chooses. So today, I got fed up. I filed a complaint with the FL BBB. I emailed them but I don't know if I'll get a reply since it's Christmas. I called their local and 888 number and it just rang till the automation kicked in asking what extension I wanted.
I'll have to check the CC to see if I can contest the billing as a back-up plan.
On the plus side, I have talked to ACkits.com who also makes a Jeep kit. The only difference is they require you to use their compressor. At this point I dont' care, I'll make it work with my OBA.
:rage:
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Sounds like they went on vacation. Good luck getting your stuff.
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Sounds like they went on vacation. Good luck getting your stuff.
I got an email today as well as a UPS notification. They said it shipped this morning.
I also noticed their phone number is different then the one on their website.
So, we'll see...
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Thanks for the FYI, I was thinking of getting the Jeepair kit next year.
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Thanks for the FYI, I was thinking of getting the Jeepair kit next year.
ACkits.com seems to be more up and up BUT I'm not sure if they actually are. There aren't that many companies that sell YJ kits which requires the huge duct.
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Eh, looks like ACKits.com doesn't make a TJ kit.
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Eh, looks like ACKits.com doesn't make a TJ kit.
Well, I got all my stuff from Jeepair BUT it took almost 4 months! They also charge you when you place the order so they had a no interest loan for 4 months as a result. It seems everything that I ordered came but was really slow about getting here. That would be my only concern/warning.
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Well, I got all my stuff from Jeepair BUT it took almost 4 months! They also charge you when you place the order so they had a no interest loan for 4 months as a result. It seems everything that I ordered came but was really slow about getting here. That would be my only concern/warning.
4 months :yikes:
you're way more patient than I am, would have gotten my money back by then - good to know they suck.
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4 months :yikes:
you're way more patient than I am, would have gotten my money back by then - good to know they suck.
especially when you can get over night parts from Japan lol
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4 months :yikes:
you're way more patient than I am, would have gotten my money back by then - good to know they suck.
I'm not sure what was up with them. They get a -A from the BBB. The complaint was shipping as well. If they told me it would have been a 4 month wait, I wouldn't of had a problem with it. Also, I think it's poor business to charge someone before it ever ships.
Keep in mind that they're aren't that many companies that sell YJ AC kits. The ducting is a custom piece and I've only seen it available at a few places. I'm actually kinda surprised that you can even buy them still.
The three places are:
- http://www.Jeepair.com
- http://www.ACKits.com
- http://www.collinsbrosjeep.com/
That's it. All seem to use the same generic compressor and bracket system. My problem was that I have a York compressor that bolts to the same mount. Although, now that I think about it, I might have been able to get it to work. Oh, well!
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All seem to use the same generic compressor and bracket system. My problem was that I have a York compressor that bolts to the same mount. Although, now that I think about it, I might have been able to get it to work. Oh, well!
so are you going to relocate the compressor somewhere else or offset the york? (like onboardair brackets are)
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do you need a/c this time of year? or is it to have ready for summer?
also they prob took your money and ordered it directly from the manufacturer is prob what took them so long & why they charged you 4 months before you got it.
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so are you going to relocate the compressor somewhere else or offset the york? (like onboardair brackets are)
I've got both Kilby bracket sets for my York as well as both clutches. I'll make the York offset on the side. Actually looking at the actual install for the generic kit, I wouldn't have been able to use your York brackets. Even the generic compressor is offset. The only problem I have with the Kilby offset bracket is that the top strap broke. Not that I could use it anyways as it was for a Non-AC setup. They were prone to breaking on the 2.5L's which is why it was redesigned. After some thinking, I know why it was breaking though. I've got to figure out how to make a new top strap that's adjustable. Maybe use small heim's.
The ducting is actually molded with the company's name in it, Nostalgic Air Parts "NAP". The compressor is a new mfg from Texas. Jeepair/NAP is located in FL.
I've got to install the big bits then figure out how to route the hoses so I can cut them. Mounting everything doesn't look to be that hard. I've got to get 4 long bolts though. Oh and get a new belt.
do you need a/c this time of year? or is it to have ready for summer?
also they prob took your money and ordered it directly from the manufacturer is prob what took them so long & why they charged you 4 months before you got it.
Ducting is from them. The compressor was ordered elsewhere. Still, they shouldn't have charged me until, it was shipped. I would probably have made 30% or higher on a 4 month loan.
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I would probably have made 30% or higher on a 4 month loan.
huh, 90% per year? where is that, i'll put some money in
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huh, 90% per year? where is that, i'll put some money in
Not investing, giving a loan
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I more mean they not going to order parts in for you if you don't pay up front or give them some kind of down. even though it took 4 months it's prob there supplier not there fault it took so long.
when I get parts from my local 4wd shop here I don't care if it takes a while to come in I usually pay him or give him my visa to order what I need. there not going to order all this stuff in and 4 months later have you bail or not pay. I know I wouldn't take that chance.
another thing they could have done witch I have had companies do it to me and I was pissed off!!! they would ship me partial orders and charge me extra shipping cause it could have been all shipped together for a lot less as 1 package.
another thing in my case being in Canada if it's sent ups as one package i would only pay one brokerage fee vs them sending say 3 different packages I get charge the brokerage fee 3 times + the duties but that I understand is a hole different thing but same idea
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I more mean they not going to order parts in for you if you don't pay up front or give them some kind of down. even though it took 4 months it's prob there supplier not there fault it took so long.
when I get parts from my local 4wd shop here I don't care if it takes a while to come in I usually pay him or give him my visa to order what I need. there not going to order all this stuff in and 4 months later have you bail or not pay. I know I wouldn't take that chance.
another thing they could have done witch I have had companies do it to me and I was pissed off!!! they would ship me partial orders and charge me extra shipping cause it could have been all shipped together for a lot less as 1 package.
another thing in my case being in Canada if it's sent ups as one package i would only pay one brokerage fee vs them sending say 3 different packages I get charge the brokerage fee 3 times + the duties but that I understand is a hole different thing but same idea
Yeah, some smaller shops want you to pay up front for special orders. Since the order was big, it was free shipping which is nice. One shipment in two boxes though.
I also noticed Qtech selling the same kit from JeepAir. This would be a better way to order it as Qtech will more then likely have them in stock. I think that's one of the contract agreements so people aren't waiting forever. Also one of the problems with a small company, keeping stock onhand for direct orders.
** saw the price. Ouch, that's going to be around $3-400 more then what I paid. Why is it the 2.5L kit costs more when the hose kits cost the same?
I should also say, the quality of the kit looks good and everything was packaged in bags and not free floating.
If I was going to rate them as a company, I'd give them a -C for their service. I'll have to hold off on the other stuff for when it's all set up.
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I agree they could have done better customer service in just letting you know how long things could take
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if something is backordered they should not charge the card until they can ship it, you just run the authorization and don't do the settlement, just like when you rent a car, you put more miles on it or keep it longer they charge the card when you bring it back. I agree with Jeffy, it's a 4 month loan they got from him and probably from other customers too, looks fishy to me, imagine they have 2 or 300 customers waiting for 4 months that could be like 1/4 million in their bank account collecting interest and customers getting charged by Visa/Mastercard/Amex on the other hand.
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Here's an update;
BBB Processing
12/20/2011 web BBB Case Received by BBB
12/21/2011 LDS BBB Case Reviewed by BBB
12/21/2011 Otto MAIL Notify Business of Dispute
01/05/2012 TAY BBB Courtesy Call to Business
01/06/2012 WEB BBB RECEIVE BUSINESS RESPONSE : As the owner I can completely understand the frustration Jeff and Michelle have gone through with my company's actions. Without making any excuses I can explain a small part of the problem. I broke my leg 10 months ago and have been in and out of the hospital for seven surgeries in that time period. During my absence I left Doug in charge of operations. He was the most qualified to run my company during my healing process, and we have been friends for 18 years. What I found out was even with 18 years of friendship you do not know a person's true self until you are left in a vulnerable situation. There is not any justifiable excuse for this type of business transaction and I am very saddened to see a person feels my company has intentionally tried to take their money without shipping them product. I realize that my customers will keep me in business. Unfortunately my former employee did not. Since receiving numerous complaints as this one I have terminated Doug from this company and now I am "cleaning up the mess". This a/c system has already shipped and has been delivered by the time I responded to this complaint. I am willing to give the customer a full refund and pay for shipping it back to my facility. I cannot undo the past experience I can only give a sincere apology. I am so sorry you had to go through this and I promise this is not normal operating procedure for this company.
01/09/2012 CLW EMAIL Forward Business response to Consumer
I'm actually keeping the kit since it was boxed really nice and the parts were nice as well. Also the owner apologized with goes a long way. I have run into a QC issue though. Sent them some pictures of what I was having issues with. Emailed them yesterday and got a response today. They offered to send me a new unit. He seems to be doing sales himself now that the other guy is gone.
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that was nice and professional (his response) - seems to be on the right track.
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that was nice and professional (his response) - seems to be on the right track.
Yes, I think he fixed the issue. Being one of the few that deal with Jeep, you don't have much options. I've seen another kit that someone has and the duct doesn't look nearly as nice.
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this seems like a lot of work and hassle when I just run with no doors or roof all summer. the most I have is the top section up to keep the sun off me never felt I needed a/c
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this seems like a lot of work and hassle when I just run with no doors or roof all summer. the most I have is the top section up to keep the sun off me never felt I needed a/c
When it's over 100 degrees or the humidity's over 70% or even when you want to get to someplace without looking like you stepped out of a sauna that was in a wind tunnel.
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When it's over 100 degrees or the humidity's over 70% or even when you want to get to someplace without looking like you stepped out of a sauna that was in a wind tunnel.
and you have to take a jeep there?
i'm picturing a hard top with the doors on windows up in a big lifted jeep in really hot weather wearing a suit and tie? would that not look funny?
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and you have to take a jeep there?
i'm picturing a hard top with the doors on windows up in a big lifted jeep in really hot weather wearing a suit and tie? would that not look funny?
I'm not gonna walk. I do not have another vehicle.
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I'm not gonna walk. I do not have another vehicle.
:thumb:
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Here's an update;
I'm actually keeping the kit since it was boxed really nice and the parts were nice as well. Also the owner apologized with goes a long way. I have run into a QC issue though. Sent them some pictures of what I was having issues with. Emailed them yesterday and got a response today. They offered to send me a new unit. He seems to be doing sales himself now that the other guy is gone.
Seems that the subject really needs to read "Beware of [Doug who got fired from] Jeepair.com..."
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Seems that the subject really needs to read "Beware of [Doug who got fired from] Jeepair.com..."
Yeah. I'll change the title later.
On another note, the owner things I can push the expansion valve into the housing to gain more clearance. He said 'we stand by our product' and assured if anything went wrong while pushing it in, he'd fix it.
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Yeah. I'll change the title later.
On another note, the owner things I can push the expansion valve into the housing to gain more clearance. He said 'we stand by our product' and assured if anything went wrong while pushing it in, he'd fix it.
what housing, i missed that picture (i think).
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what housing, i missed that picture (i think).
Evaporator housing. The big vent. The expansion valve sticks out the back on the pass side.
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Evaporator housing. The big vent. The expansion valve sticks out the back on the pass side.
i see
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He had me try pushing in the expansion valve but it's a no go. It has maybe 1/4-1/2" of movement but I think it's getting compressed already. I pulled the unit and can see the marks it's made in my stock vent housing. The probe on the expansion valve is pressed in a bit as well.
(https://lh3.googleusercontent.com/-NAzE-It7mCo/TxXKb-wSrXI/AAAAAAAAeOs/rfUD4F2jMX8/s800/IMG_0379.JPG)(https://lh3.googleusercontent.com/-vNEzfT5sJzo/TxXKbLclYPI/AAAAAAAAeOs/iRsuFIPwDoY/s800/IMG_0380.JPG)
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what's that black goo stuff? did it come like that?
EDIT: title is confusing (what's fixed?)
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what's that black goo stuff? did it come like that?
EDIT: title is confusing (what's fixed?)
It's a substance used in the HVAC to isolate temperatures so there is no outside influence.
Customer Service.
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use a heat gun on the stock vent housing to push it in a bit, i don't see that being that big of a deal unless there's somethin there other than the plastic (inside the stock housing i mean).
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use a heat gun on the stock vent housing to push it in a bit, i don't see that being that big of a deal unless there's somethin there other than the plastic (inside the stock housing i mean).
The metal tube is a temperature probe that regulates coolant flow so as not to freeze up the lines. I'd rather not have to invent new ways to mount a bolt-in kit. It's a mfg. issue.
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Well, they're sending me a new unit and a UPS return sticker to send the old one back.